LibraryH3lp Pricing

Open and affordable pricing with no hidden fees or gotchas.

1 Year Base Subscription

Unlimited access to chat, sharing, email, and FAQ modules.
Visit the account page in the dashboard to subscribe or renew.

Academic Institutions
Annual Cost Student FTE
$267 1,000 or fewer
$362 1,001 - 2,500
$457 2,501 - 5,000
$552 5,001 - 10,000
$647 10,001 - 15,000
$742 15,001 - 20,000
$837 20,001 - 25,000
$932 25,001 - 30,000
$1027 30,001 - 35,000
$1122 35,001 - 40,000
$1217 40,001 - 45,000
$1312 45,001 - 50,000
$1502 50,001 - 60,000
$1692 60,001 - 70,000
Public Libraries
Annual Cost Service Population
$267 10,000 or fewer
$362 10,001 - 25,000
$457 25,001 - 50,000
$552 50,001 - 100,000
$647 100,001 - 150,000
$742 150,001 - 200,000
$837 200,001 - 250,000
$932 250,001 - 300,000
$1027 300,001 - 350,000
$1122 350,001 - 400,000
$1217 400,001 - 450,000
$1312 450,001 - 500,000
$1502 500,001 - 600,000
$1692 600,001 - 700,000

Email us to request a quote for larger populations, special circumstances, or consortia. Pricing is in USD.

OPTIONAL Texting Add-on

Add to any base subscription.
Email us to request a no-risk trial.

Simple pre-paid pricing starting at...
$4 per month   PLUS   3¢ per text message
  • One-time fee applies on activation. See detailed pricing breakdown link above for more information.
  • Texting packages do not expire and roll over from year to year.
  • Voice calls placed to a texting number can be optionally forwarded to another phone number. Each connected minute is 3¢.
  • Many of our customers get through a full year of texting for $75 when texting is used for question-answer (reference) interactions. Texting used for circulation or curbside pickup purposes will increase use rates.
  • Texting will continue to work even if balance goes negative, giving you time to purchase a new package without service interruption and without penalty.
  • The texting add-on is available in the US and Canada. For countries outside the US and Canada, please contact us for availability.
  • Pricing is in USD.

OPTIONAL Backup Staffing through Chatstaff

Add to any base subscription.

Backup staffing for LibraryH3lp is provided by our partner, Chatstaff, and your backup staffing coverage is invoiced separately through Chatstaff. Chatstaff is flexible to your needs, covering 24/7/365 or select hours. Pricing is based on contact hours, which is the time their librarians spend with your patrons.

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Fully featured, no risk, no obligation. No brainer.